🔄 Refund & Returns Policy – Bhumikart.in

At Bhumikart.in, we value your trust and want you to feel confident while shopping with us. Since our products are handmade, natural, and eco-friendly, slight variations in color, size, and finish are normal and reflect the uniqueness of artisan work.

This policy outlines the conditions under which refunds, returns, or replacements are accepted.

✅ Eligibility for Returns & Refunds

• A product is eligible for return or refund only if it is damaged, defective, or incorrect at the time of delivery.

• Customers must provide clear photographs or video proof of the damaged/defective item within 24 hours of delivery.

• Products used, washed, altered, or without original packaging are not eligible for return.

• Custom or personalized items are non-returnable, unless faulty.

📅 Return Window

• Return requests must be raised within 3 days of receiving the order.

• After approval, the product must be shipped back within 7 days (instructions will be shared after verification).

💰 Refund Process

• Once your return is approved and verified, a full refund will be initiated.

• Refund will be processed to the original payment method (UPI, Razorpay, Paytm, Bank transfer, etc.) within 5–7 business days.

• For Cash on Delivery orders, refunds will be made via bank transfer or UPI (details will be collected securely).

🔄 Replacement Policy

• If stock is available, you may choose a replacement instead of a refund.

• In case the same product is unavailable, you may opt for an exchange with another item or a refund.

🚚 Return Shipping

• If the return is due to a fault from our side (damaged, wrong product, or defective item), Bhumikart will bear the return shipping cost.

• If returned for personal reasons (change of mind, dislike of color/design, etc.), shipping charges will be borne by the customer, and refund eligibility may not apply.

⚠️ Non-Returnable Items

• Used or washed mats, lamps, or clay idols.

• Customized sizes or special orders.

• Discounted or clearance items.

📝 Important Notes

• Bhumikart.in reserves the right to deny returns if the product is found to be used, damaged by the customer, or without proper proof.

• Slight variations in texture, weave, or color are part of handmade craftsmanship and not considered defects.

• Refunds/returns will not be processed without proper photographic or video evidence.

📞 Contact Us

For any return or refund-related queries, please contact us:

📩 Email: bhumikart.info@gmail.com
📱 WhatsApp Support: +91-9123087681
🌐 Website: www.bhumikart.in